AI calling for real estate: what to demand from a voice agent
Latency, script control, MLS awareness, and human handoff — the checklist for evaluating AI Voice.
Latency is the whole game
Above 700ms round-trip, callers hear 'a robot.' Under 300ms, they hear 'a person.' Do not settle.
Script + guardrails
You should be able to edit the opener, objections, and disqualification rules without a professional-services quote.
MLS awareness
The agent should know listing details from your MLS feed and answer property-specific questions correctly.