The challenge
- HNW buyers expected concierge speed but most AI felt salesy and broke brand trust.
- Private listings could not be exposed to standard lead flows.
- No platform supported the brokerage's bespoke deal-room workflow.
What we built together
- Trained AdClosr's AI WhatsApp on the firm's editorial brand voice.
- Stood up gated landing pages with NDA capture for off-market inventory.
- Live VA handoff replaced the 'AI bot' moment with white-glove humans.
The outcome
- Booked $48M of showings in 90 days — 3× the previous best quarter.
- Repeat-and-referral rose to 47%, the highest in firm history.
- Zero brand complaints about AI tone in 90 days of operation.
“Our HNW buyers expect Mandarin Oriental hospitality. AdClosr is the first AI we trust to open the conversation.”